Good things
are on the move.

Enter both postcodes and suburbs, then add the packed size, weight and quantity. Sign in or create an account to see live prices in your dashboard.

No. Sendaparcel is free to use. You pay the freight, GST and any applicable delivery charges shown for your shipment.

Yes. Individuals and businesses can use Sendaparcel for occasional parcels or regular dispatches.

Yes. Review the available prices and delivery estimates for your route, then choose the option that suits you. A quote does not create a booking.

The route, packed size, weight and delivery speed affect the price. Use accurate details to compare the options available for your shipment.

Customers pay by card through secure checkout before the courier booking is created. A saved draft or Awaiting payment status means payment still needs to be completed.

Open the shipment from My shipments or the payment task in Your daily heads-up, then select Resume payment. If the checkout has expired, review the saved details to refresh the price before paying.

Each parcel can weigh up to 25 kg. Length + width + height must add up to no more than 180 cm. Measure the fully packed parcel.

Measure the outside length, width and height in centimetres at their widest points, including bulges. Weigh the parcel with all packaging included.

Use a sound carton, protect the contents with cushioning and fill gaps. Tape the seams firmly and remove old shipping labels.

Yes. Add each different box size separately. Use the quantity field for boxes with the same measurements and weight.

Incorrect size, weight or quantity can change the delivery charge. Check your packed measurements before paying and review the size and weight authorisation at checkout.

Do not book dangerous goods through the standard parcel form. Ask customer service about any uncertain contents before booking. Acceptance depends on the goods and service requirements.

Yes, eligible services are available for local and interstate routes. Enter the exact postcodes to check coverage.

Check your postcodes in the booking form. Available routes and transit estimates are shown with your quote; longer journeys may take more time.

No. Same-day delivery is available only on supported routes within the same state. Availability depends on the route, parcel and booking time.

Use the delivery estimate shown beside your quote. Distance, destination and service affect transit time; an estimate is not a guaranteed arrival time.

Have it packed and labelled by the ready time for your confirmed collection date. Booking cutoffs, working days and public holidays can affect that date.

Arrange access and someone who can assist the driver, such as reception or another authorised person. Add clear access notes and a reachable contact number.

Open Pip and choose Rebook pick up. Select the shipment or enter its tracking number. Customer service will review the request; sending it does not itself confirm a new pickup.

Contact customer service promptly with the shipment reference and requested change. Once dispatch has started, changes may be limited and charges may apply. Wait for confirmation before assuming a pickup is cancelled.

Yes. Use the customer’s address as the pickup location and your address as the destination. Give the sender the required label and collection instructions.

Usually, yes. Open Labels & printing and attach the correct label clearly to the parcel. Some same-day services do not require a label; your shipment will show No label required.

Yes. Find the shipment in Labels & printing and choose Print label or Download PDF. Reprinting a saved label does not make another booking. Keep barcodes clear and print at the PDF’s intended size.

Open Tracking or My shipments in your dashboard. Find the shipment using its reference, tracking number, name, company or suburb, then open it for the latest recorded events.

Tracking relies on recorded scans rather than continuous location updates. A new label may have no movement yet, and longer routes can have gaps between scans. Check the last event and its date.

Open the shipment to check its latest progress. Your daily heads-up highlights overdue pickups and stalled transit. Contact customer service with the reference if you need help investigating.

A delivery was attempted but could not be completed. Check the tracking instructions and ask customer service about the next step.

Ask customer service as soon as possible. Redirects need confirmation, may attract charges and may not be possible once a parcel is on its final delivery run.

Cover is included up to $150 while the parcel is in our possession, subject to the applicable terms and exclusions. Read the Terms & Conditions before sending and contact customer service about a claim.

Open My rewards to see eligible shipment progress and the rewards currently available to your account. Your dashboard explains which shipments count and when a reward can be requested.

Use Pip’s Message customer service option. For an existing delivery, include its booking reference or tracking number and a short explanation so the team can find it quickly.